Terms and Conditions
Last Updated: 20/05/2026
Sunny Art Centre is located at Covent Garden, Kemble Street, London, WC2B 4AW, United Kingdom.
Sunny Art Centre is registered in England and Wales.
Company Number: 08234204
VAT Number: 231072552
These Terms and Conditions (“T&Cs”) apply to all services and products provided by Sunny Art Centre, including but not limited to:
- Art Courses
- Art and Design Portfolio Preparation Courses
- Online Art Courses
- Workshops
- One-to-One Tuition
- Art Materials
- Online Products
- Other Products Listed Online
By purchasing, booking, attending, accessing, or using any service or product provided by Sunny Art Centre, you agree to be legally bound by these Terms and Conditions.
Table of Contents
-
- General Terms and Cancellation Policy
1.1 Class Bookings
1.2 Cancellation Notice
1.3 Rescheduling Procedure
1.4 Credit Management
1.5 Sharing of Packages
1.6 Enrolment Requirements
1.7 Refund Eligibility
1.8 Punctuality
1.9 Tutors, Timetables and Course Delivery - Refunds and Course Expiry Dates
2.1 Cooling-Off Period and Refunds
2.2 Refunds for Expired Lessons
2.3 Tuition Fees and Payment Obligations
2.4 No Substitution of Course Packages
2.5 Materials Requirements
2.6 Consequences of Unpaid Fees
2.7 Debt Recovery
2.8 Eligible Refund Conditions
2.9 Chargebacks and Payment Disputes - Health and Safety
- Art Materials – Refunds and Fees
- General Conditions
5.1 Binding Agreement
5.2 Building and Maintenance Work
5.3 Force Majeure - Safeguarding Policy
- Code of Conduct
- Right to Suspend or Terminate Services
- Additional Terms for Art and Design Portfolio Preparation Courses
- Additional Terms for Online Art Courses
10.1 Online Course Access
10.2 Account Security
10.3 Intellectual Property
10.4 Technical Limitations - Terms for Physical Products Listed Online
- Legal Framework
- Privacy Policy
- Photography, Video Recording and Media Consent
- Contact Information
- General Terms and Cancellation Policy
1. General Terms and Cancellation Policy
1.1 Class Bookings
All classes must be booked at least 2 hours in advance to allow tutors sufficient preparation time and to manage class sizes appropriately. Same-day bookings and drop-ins are not permitted unless otherwise agreed in writing by Sunny Art Centre.
Students without a confirmed booking may not be permitted to join the class.
1.2 Cancellation Notice
Sunny Art Centre operates a strict 48-hour cancellation and rescheduling policy.
Students are required to provide a minimum of 48 hours’ notice before the scheduled lesson start time for any cancellation or rescheduling request.
Requests made within 48 hours of the scheduled lesson may not be eligible for rescheduling, credit return, or refund, except at the discretion of Sunny Art Centre.
1.3 Rescheduling Procedure
To cancel or reschedule a lesson, students must log in to their online account and make the necessary amendments through the online booking platform.
Cancellation or rescheduling requests made via email, telephone, text message, social media, or verbal communication may not be accepted.
It remains the student’s responsibility to ensure that any cancellation or rescheduling request has been successfully completed through the booking system.
1.4 Credit Management
Expired lesson credits cannot be extended, reactivated, or reinstated.
If a student purchases a new course package before their existing active credits expire, any remaining active credits may be transferred to the new package and the new expiry date may apply.
If a new package is purchased after the original credits have expired, expired credits cannot be transferred, extended, or reactivated.
1.5 Sharing of Packages
Students may share their package of lessons with family members where appropriate and approved by Sunny Art Centre.
One lesson credit will be deducted from the package for each additional person attending a lesson.
This policy applies to all applicable packages, including group classes, workshops, short courses, and one-to-one tuition.
1.6 Enrolment Requirements
Students are provided with a 30-day enrolment period from the date of purchase in which to book their first lesson.
If the first lesson is booked within 30 days from the purchase date, the course validity period will commence from the date of the first booked lesson.
If no lesson is booked within 30 days from the purchase date, the course validity period will automatically commence on the 30th day following the purchase date.
1.7 Refund Eligibility
Students may request a refund within 14 days from the date of purchase, provided that no lesson, course, workshop, online content, digital service, or related educational service has been booked, scheduled, attended, accessed, streamed, downloaded, or otherwise commenced.
A 15% administrative fee may apply to eligible refunds.
Once a student has booked, scheduled, attended, accessed, streamed, downloaded, or otherwise commenced any lesson, course, workshop, online service, or educational service, the course or service will be deemed to have commenced and will become non-refundable except where otherwise required under applicable law.
After the 14-day cooling-off period, refunds will not be issued except where otherwise required under applicable law.
1.8 Punctuality
Students are required to arrive on time for lessons.
If a student arrives late, the lesson will still finish at the scheduled end time, and no additional lesson time will be provided.
Students arriving early should wait until the scheduled lesson start time before entering the classroom unless otherwise invited by the tutor or staff.
1.9 Tutors, Timetables and Course Delivery
Sunny Art Centre reserves the right to:
- Substitute tutors
- Adjust timetables
- Modify lesson structures
- Change classroom allocations
- Merge or split classes
- Amend course delivery formats
- Modify online platforms or learning systems
where reasonably necessary for operational, educational, safeguarding, health and safety, staffing, technical, or business reasons.
2. Refunds and Course Expiry Dates
Each course package has its own validity period, which is clearly stated on the relevant course page at the time of purchase.
Students may book and attend lessons up to and including the expiry date.
Bookings cannot be made for lessons scheduled after the expiry date, even where unused lesson credits remain on the student’s account.
Students are strongly advised to schedule lessons in advance to ensure that all lessons can be completed within the allocated validity period.
Unused lessons remaining after the expiry date will be forfeited and are non-refundable, non-transferable, and cannot be exchanged for cash or credit except where otherwise required under applicable law.
2.1 Cooling-Off Period and Refunds
For course purchases made online, by telephone, or through other distance selling methods, students may have a statutory right to cancel within 14 days under the Consumer Contracts Regulations 2013, provided that the course or service has not commenced.
By booking, scheduling, attending, accessing, streaming, downloading, or otherwise using any lesson, course, online content, workshop, or educational service, the student expressly requests and agrees for services to commence immediately.
Once the course or service has commenced, the course or service becomes non-refundable except where otherwise required under applicable law.
Where a refund is approved prior to commencement, Sunny Art Centre reserves the right to deduct any reasonable:
- Administrative costs
- Booking fees
- Payment processing fees
- Transaction fees
- Third-party platform fees
- Merchant fees
- Currency conversion fees
where permitted under applicable law.
2.2 Refunds for Expired Lessons
Refunds will not be issued for lessons, courses, workshops, or credits that have expired or were not used within the applicable validity period except where otherwise required under applicable law.
2.3 Tuition Fees and Payment Obligations
Students are responsible for ensuring that all tuition fees, instalments, deposits, and other charges are paid in full when due.
Failure to make payment may result in:
- Suspension of classes
- Suspension of bookings
- Suspension of account access
- Refusal of future enrolment
- Suspension of online course access
- Withholding of course completion confirmation
2.4 No Substitution of Course Packages
Course packages may not be exchanged, replaced, substituted, transferred, or redeemed for:
- Cash
- Alternative services
- Alternative products
- Gift cards
- Credits
- Different course types
unless otherwise agreed in writing by Sunny Art Centre.
2.5 Materials Requirements
Students are responsible for bringing their own art materials unless otherwise stated.
Sunny Art Centre may offer approved material packs for purchase.
2.6 Consequences of Unpaid Fees
Where fees remain unpaid, Sunny Art Centre reserves the right to:
- Suspend or terminate enrolment
- Refuse access to future lessons
- Refuse access to online systems
- Withhold certificates or completion confirmations
- Refuse future bookings or enrolment applications
2.7 Debt Recovery
Students remain liable for any reasonable recovery costs incurred by Sunny Art Centre in recovering unpaid balances, including but not limited to:
- Administrative costs
- Collection agency fees
- Legal fees
- Court fees
- Interest where legally permitted
2.8 Eligible Refund Conditions
For any approved refund, Sunny Art Centre may require proof of purchase, payment confirmation, or transaction records.
Refunds will be processed to the original payment method where reasonably possible.
2.9 Chargebacks and Payment Disputes
Students agree to contact Sunny Art Centre directly before initiating a chargeback or payment dispute with a bank, card issuer, PayPal, Klarna, Stripe, or other payment provider.
Where a chargeback or payment dispute is raised for services already provided, lessons attended, bookings reserved, online content accessed, or materials supplied, Sunny Art Centre reserves the right to dispute the claim and recover any outstanding balances, administrative fees, merchant fees, collection costs, and associated legal expenses where permitted by law.
3. Health and Safety
All students must follow health and safety guidance issued by Sunny Art Centre, tutors, and staff.
Students are responsible for using art materials, solvents, electrical equipment, sharp tools, easels, and studio equipment safely and responsibly.
Aisles, emergency exits, and communal spaces must remain clear at all times.
Spray painting or use of hazardous materials must only be carried out in appropriately ventilated areas.
Students must immediately report any accidents, injuries, spillages, hazards, or unsafe conditions to staff.
Sunny Art Centre reserves the right to remove any student from activities where health and safety concerns arise.
3. Personal Electrical Equipment Policy
To ensure the safety of all students, tutors, staff, and visitors, any personally owned mains-powered electrical equipment brought onto the premises of must comply with current electrical safety requirements.
This policy applies to all students, tutors, freelance staff, contractors, and visitors using electrical equipment within the studio premises.
3.1 PAT Testing Requirement
All personal mains-powered electrical equipment intended for use within the studio must be Portable Appliance Tested (PAT tested) prior to use and maintained with valid and up-to-date certification where required.
Examples of applicable equipment include, but are not limited to:
- Laptops and chargers
- Extension leads and adapters
- Desk lamps and lighting equipment
- Projectors and monitors
- Fans, heaters, or other electrical appliances
3.2 Approval Before Use
Any personal electrical equipment brought into the studio for regular or ongoing use must be approved by Sunny Art Centre management prior to use on-site.
3.3 Condition of Equipment
All electrical equipment must:
- Be in safe working condition
- Be suitable for UK electrical systems
- Be free from visible damage, including frayed cables, exposed wiring, or cracked casings
- Be used in accordance with the manufacturer’s instructions
Sunny Art Centre reserves the right to prohibit the use of any equipment considered unsafe or non-compliant.
3.4 Prohibited Equipment
The following personal appliances are generally not permitted unless specifically authorised by management:
- Personal heaters
- Cooking appliances
- Refrigeration devices
- Unauthorised extension leads or multi-plug adapters
3.5 Responsibility
Students, tutors, staff, and visitors are responsible for ensuring that any personal electrical equipment they bring onto the premises complies with this policy.
Any faults, damage, or electrical safety concerns must be reported to Sunny Art Centre management immediately.
3.6 Compliance
Sunny Art Centre may conduct periodic checks to ensure compliance with this policy. Any equipment found to be unsafe or without appropriate testing certification may be removed from use immediately.
By attending classes, working, or using the studio facilities, all users agree to comply with this policy.
4. Art Materials – Refunds and Fees
Art materials purchased from Sunny Art Centre are non-refundable once opened, used, damaged, or removed from their original packaging except where otherwise required under applicable law.
Unused unopened items may be exchanged for products of equal or higher value.
Where an exchange item is of higher value, the difference in price must be paid.
Cash refunds or partial refunds for exchanges are not available unless otherwise required under applicable law.
5. General Conditions
5.1 Binding Agreement
By purchasing, booking, attending, or using Sunny Art Centre’s services, students enter into a legally binding agreement and agree to comply with these Terms and Conditions.
5.2 Building and Maintenance Work
Sunny Art Centre reserves the right to carry out repair, maintenance, renovation, technical, operational, or building works where necessary.
Reasonable efforts will be made to minimise disruption.
5.3 Force Majeure
Sunny Art Centre shall not be liable for any cancellation, interruption, delay, or failure to perform obligations resulting from events beyond its reasonable control including but not limited to:
- Illness
- Tutor unavailability
- Severe weather
- Fire
- Flood
- Pandemics
- Government restrictions
- Utility failures
- Technical failures
- Building closures
- Industrial action
- Acts of God
- Internet outages
- Third-party service failures
- Other unforeseen circumstances
Sunny Art Centre reserves the right to provide reasonable alternatives including timetable changes, tutor substitutions, rescheduling, online delivery, or modified lesson formats where appropriate.
6. Safeguarding Policy
Sunny Art Centre is committed to safeguarding the wellbeing, dignity, security, and welfare of all students, particularly children and vulnerable individuals.
We aim to provide a safe, respectful, inclusive, and supportive learning environment for all students regardless of age, disability, gender, race, religion, background, or sexual orientation.
6.1 Arrival and Collection of Children
Parents or guardians are responsible for accompanying their child into the studio and ensuring they have been handed over to a Sunny Art Centre tutor or member of staff before leaving. Children should not be dropped off outside the building or left unattended. At the end of the lesson, parents or guardians must collect their child from the studio unless prior written agreement has been made for the child to leave independently.
7. Code of Conduct
All students, parents, guardians, and visitors must:
- Treat staff, tutors, students, and visitors respectfully
- Refrain from abusive, discriminatory, intimidating, threatening, or aggressive behaviour
- Avoid harassment, bullying, racial abuse, social abuse, or derogatory remarks
- Respect facilities, equipment, and communal spaces
- Follow staff instructions and safeguarding procedures
- Behave appropriately at all times
Breaches of this Code of Conduct may result in warnings, suspension, or termination of services.
8. Right to Suspend or Terminate Services
Sunny Art Centre reserves the right to suspend or permanently terminate services where a student, parent, guardian, or visitor:
- Violates these Terms and Conditions
- Breaches the Code of Conduct
- Behaves abusively or aggressively
- Creates disruption
- Risks the safety or wellbeing of others
- Damages property
- Engages in discriminatory or offensive behaviour
Any remaining fees or credits may be forfeited except where otherwise required under applicable law.
Sunny Art Centre’s liability for cancelled or interrupted services shall be limited to rescheduling the affected lesson or providing a reasonable alternative where appropriate.
9. Additional Terms for Art and Design Portfolio Preparation Courses
Sunny Art Centre will provide tuition and guidance to support portfolio development to the best of its ability.
However, Sunny Art Centre cannot guarantee:
- Completion within a particular timeframe
- Admission to any institution
- Scholarship success
- Examination results
- Employment outcomes
- Portfolio acceptance
Portfolio progress depends on factors outside Sunny Art Centre’s control including:
- Student attendance
- Independent work
- Student commitment
- Responsiveness to tutor feedback
- Application deadlines
- Institutional requirements
- Competition levels
10. Additional Terms for Online Art Courses
10.1 Online Course Access
Access periods, validity periods, and lesson expiry dates vary depending on the purchased course package and are stated on the relevant course page.
10.2 Account Security
Students must not share login credentials, online access, or digital course content with others.
10.3 Intellectual Property
All online course content remains the intellectual property of Sunny Art Centre or its licensors.
Students may not reproduce, record, distribute, publish, sell, upload, or commercially exploit any course content without prior written permission.
10.4 Technical Limitations
Sunny Art Centre is not liable for:
- Internet interruptions
- Device incompatibility
- Platform outages
- Technical failures
- Streaming issues
- Third-party software failures
outside its reasonable control.
11. Terms for Physical Products Listed Online
Products listed online are subject to availability.
Customers may request returns within 14 days of receiving eligible physical goods.
Returned products must remain unused, unopened where applicable, and in original condition.
The following items may not be eligible for return unless faulty:
- Opened art materials
- Digital downloads
- Online course access
- Custom orders
- Personalised items
- Hygiene-sensitive products
Shipping fees may be non-refundable unless otherwise required under applicable law.
12. Legal Framework
These Terms and Conditions are governed by the laws of England and Wales and relevant UK legislation including but not limited to:
- Consumer Rights Act 2015
- Consumer Contracts Regulations 2013
- Equality Act 2010
- Data Protection Act 2018
- UK GDPR
- Children Act 1989
- Children Act 2004
- Safeguarding Vulnerable Groups Act 2006
13. Privacy Policy
Please refer to Sunny Art Centre’s Privacy Policy for information regarding personal data, safeguarding, privacy, and data protection practices.
14. Photography, Video Recording and Media Consent
Sunny Art Centre may photograph or video record students, visitors, artworks, workshops, exhibitions, classes, and events for educational, promotional, marketing, archival, safeguarding, or administrative purposes.
By attending Sunny Art Centre, students consent to such use unless they opt out in writing.
Parents or guardians provide consent on behalf of students under 18.
Students may withdraw consent by contacting:
Sunny Art Centre will make reasonable efforts to stop future use where practicable but cannot guarantee removal from previously published materials or third-party platforms.
15. Contact Information
Sunny Art Centre
Covent Garden, Kemble Street
London WC2B 4AW
United Kingdom
Email: info@sunnyartcentre.co.uk
Phone: 020 8616 5990